Case Study 3: Payroll Process; The Client: A Leading Supermarket Chain
The client is one of the leading local supermarket chain operating 35 branches all over the Philippines. Its 23 to 15 hours, 7 days a week work schedule is supported by more than 3000 employees.
The Business Challenge
The Clients long operating hours and multiple work schedules required a solid back –office support most importantly in area of HR administrative services. The non-core yet highly critical tasks of timekeeping and payroll processing are important for the Client to cultivate better relationship with its large workforce. Achieving accuracy and timeliness in there areas while keeping HR costs a minimum are the reasons why the Client opted for outsourcing.
The Solution and Transition Process
Prople pitched for the Client’s Payroll requirements early 2007 but lost to another provider. While the Client transitioned into the outsourcing engagement. Prople focused its efforts in enhancing its web-based Integrated Payroll platform and started developing the Timekeeping Module.
By late 2007, the Client was already burdened with the poor level of service from its existing provider and decided to approach Prople. This opened the door for the Client and Prople to collaborate in ensuring better service delivery in line with the agreed level of accuracy and timeliness. The solution includes payroll processing, statutory reporting, tax annualization and computation of final pay.
While testing was being done, Prople also provided flexibility in applying several customizations required by the Client for the Payroll module. After months of engagement going live, Prople immediately worked on the Client’s Timekeeping requirement to integrate seamlessly into payroll processing.
The Transformation
Prople’s Payroll and Timekeeping solution infused efficiency, flexibility and quality to the Client’s HR Administration services.
The outsourcing partnership also helped deliver several benefits to the Client through substantial savings from costs associated with maintaining 7 Payroll Processors and investment in infrastructure. As a result, the HR team is able to focus on doing higher value tasks such as recruitment, training and organizational development.
With Prople’s web-based technology (PATHS) the Client now has a sound platform that will support future expansion.